Hinfoways for Hospital
Hinfoways for Hospital
We are a part of Hinfoways Healthcare private limited Based in Bangalore, India. With 18+ years of experience in Healthcare Operations and Management, Sales and Marketing, We at Hinfoways are constantly working towards creating a better experience for the healthcare consumers and providers.
At Hinfoways we understand that the requirements of hospitals are very different than other businesses. Based on years of research, on ground experience of working and analyzing feedbacks from various Hospitals, Healthcare Service Providers, Doctors, Patients, Referral Network, Insurance Companies, Corporates, and etc in 25+ countries, Hinfoways has developed an exclusive Patient Management System that helps hospitals to efficiently manage its Leads, Patient queries, Conversion, Admission, manage the patient services.
At Hinfoways we understand that the requirements of hospitals are very different than other businesses. Based on years of research, on ground experience of working and analyzing feedbacks from various Hospitals, Healthcare Service Providers, Doctors, Patients, Referral Network, Insurance Companies, Corporates, and etc in 25+ countries, Hinfoways has developed an exclusive Patient Management System that helps hospitals to efficiently manage its Leads, Patient queries, Conversion, Admission, manage the patient services.
The healthcare industry is undergoing a rapid transformation, driven by advancements in technology, increasing patient expectations, and changing regulatory and reimbursement models. And one of the critical factors required to navigate this change successfully is the ability to quickly adapt and provide quality and convenience for all stakeholders involved, including providers, payers, and patients. To do this, healthcare providers/hospitals are investing in various third-party tools and solutions. And most of them are in the EHR or Telemedicine or HIS or CRM space. Out of all these healthcare providers are facing major challenges with CRM platforms.
A majority of hospitals rely on third-party CRM platforms to manage patient inquiries related to conditions that need hospitalization. This includes medical opinions/ second opinions, treatment cost estimates, admission process, insurance process etc. Standard CRMs that are available in the market are not designed to cater to such requirements as different stakeholders are required to participate in answering a patient's query. It is not as straight-forward and simple as other industries.
Further, hospitals expect to track the patient’s journey in every touchpoint (physical as well as virtual), from pre-arrival to post-service. This is not possible with standard CRM platforms available in the market.
Since standard CRM platforms are not designed for hospitals, it requires extensive training, customization and implementation services that shoots up the cost. Plus, the subscription charges of such platforms from leading players don’t come cheap. Things get more complicated with chains of hospitals spread across various geographical locations. From managing cross referrals to tracking a patient’s journey, such hospitals find it challenging at many fronts.
Hospitals need a system designed exclusively for them to manage complex processes, end to end, without limitations. To enhance stakeholder experience, hospitals need a system that is designed keeping in mind hospital processes and stakeholders. Further, it should be able to manage a patient's journey, from referral or initial inquiry, through to admission, discharge and follow-up.
The Hinfoways System is exclusively designed for hospitals by healthcare professionals. It will help you transform patient and staff experiences and get an overall and accurate picture of each patient throughout their entire care journey
Through this system, a hospital can manage patient inquiries related to conditions that need hospitalization. For hospital staff and doctors, it allows various stakeholders to participate and play their respective roles in providing the right information to the patient and track his/her journey.
A web application with whatsapp interface for patients
Covering multiple
stages
like
Sales,
Query Answering, Conversion, Arrival & Admission Click
Here
In the first stage of development, hospitals can manage till the patient registration process.
Advantages
Omni Channel Approach with enhanced stages of services as follows
Post Admission, Treatment, Updates, Insurance, Payments, Discharge, Follow Up